Help with your SiteSpin website.

Check the status shown in SiteSpin. If publishing failed, use the retry option. If it fails again, contact support with your site address and the message shown.

Building or updating a site can take a few minutes. Check its status in SiteSpin. If it reports a failure, retry there. If it remains unchanged for an unusually long time, contact support with your site address.

Check whether the page is linked in your menu. Ask SiteSpin to add the link or correct it. If the page itself is missing, contact support with its address.

Check the domain status in SiteSpin. For a domain included with your website, contact support with the address and error shown. If you connected a domain from another provider, also check that its records match the setup instructions in SiteSpin.

Open the site in SiteSpin, go to Domain, then Add Custom Domain. It shows exactly what to copy into your domain provider, and turns on the secure padlock for you once it connects.

Domain changes can reach different networks at different times. Check the domain status in SiteSpin and contact support if the difference persists.

Check Messages in the Business area of SiteSpin. If the message is there but you missed an email alert, check your notification settings and spam folder. If it is missing from SiteSpin too, send support your website address and roughly when the form was submitted.

Open the Business area in SiteSpin to see messages and order requests. Use the same account on your phone or computer.

Yes. Reply opens your email app with the customer’s message quoted. You send from your own address and continue the conversation by email.

SiteSpin sends a sign-in code to your email address. Check the address you entered and your spam folder. If the code still does not arrive, contact support from the email address on your account.

You can start a new website, or ask SiteSpin to change the one you have. Describe what you want to change, such as its design, pages or wording. Contact support if you need help choosing the right option.

Settings, then Account, then Delete Account, on the web or in the app. Deleting the account takes the sites with it and we say so before you confirm. Write to us about the domain and we will move it to you.